14-day refund policy
You may request a full refund within 14 calendar days of your first subscription payment or any renewal payment, for any reason. This applies to both monthly and yearly plans. A free trial does not shorten the refund window: the window starts when you pay.
After 14 days, contact us if the service does not work as described, you were charged incorrectly, or you believe a refund is otherwise due. We review these requests individually. We do not routinely offer prorated refunds for unused time outside the 14-day window. Your mandatory consumer rights are unaffected.
How to request a refund
Email support@onlinehours.app or use our support form. Include the email used to purchase, the purchase date and your order or transaction reference. A reason is optional for requests within 14 days. Never send your card number, passwords or connection codes.
Payments are processed by Stripe, and your receipt comes from Stripe. Approved refunds return to the original payment method; the time for them to appear depends on your bank or card issuer. We will confirm when the refund has been processed.
Monthly and yearly prices
Essential costs $3.49 per month for Slack or $3.99 per month for Teams or ClickUp or $29.99 per year for one selected service, including renewals. Plus costs $9.99 per month for all compatible supported services. All prices are in USD, except that customers in the EU, EEA and Switzerland may be charged the same amounts in euros (€); the currency is shown on the pricing page and at checkout. Annual plans are charged in full once per year, not in monthly installments. Applicable taxes and the final total will be shown before payment.
Automatic renewal and cancellation
Paid subscriptions renew monthly or yearly at the selected interval until canceled. Cancel future renewals through Dashboard → Billing → Manage billing before the next renewal. If you cannot access your account, email us for help. Any price change will be disclosed before it takes effect.
Canceling a renewal normally keeps access available until the end of the paid period. An approved full refund ends the corresponding paid access and cancels its future renewals. Stopping a schedule, disconnecting an app or closing your browser does not cancel subscription billing.
Free trial and compatibility
The 7-day trial covers one selected app and requires no card and does not convert automatically into a paid subscription. Check your connection before purchasing. Availability depends on the connected platform and your organization’s policies. If compatibility prevents the service from working, contact us under the refund policy above.
Contact
For OnlineHours support, billing or privacy questions, email support@onlinehours.app or leave a message.