Let’s get you
up and running
A setup question, an idea, or a request for Teams Extended. Leave a ticket and follow our reply in your workspace.
Send a message without creating an account.
Quick answers
Slack shows me as away during my hours
Check that the schedule is on and the Slack connection is active in your workspace. If both are fine, the guide covers what else switches you to away. Why Slack says you are away
Teams asks for administrator approval
Your organization decides which apps may connect. The guide lists what to send your admin. Without approval, the cloud connection can’t be used for that account. Teams admin approval
An app asks me to reconnect
Your schedule is saved. Open Apps in your workspace and reconnect that account; until then OnlineHours isn’t keeping you online in that app. Open Apps
I want a refund
You can ask for a full refund within 14 days of a payment, for any reason. Send us a message with the email you paid with. Billing & refunds